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11 Commandments of Digital Banking: The Customer Journey

FICO

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! We are kicking off a series of 5 blog posts that take a deeper dive into these posts, grouping the 11 commandments into common themes. Respect the data.

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A Digital Transformation Journey: The Humble Wallet

FICO

Banks and other financial institutions are adopting a digital first strategy, and there’s no going back. The shift to digital payments has spurred a reinvention of the humble wallet. The shift to digital payments has spurred a reinvention of the humble wallet. But I will go one better – I travel with no wallet all.

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Enterprise Intelligence: 5 Steps to Ending a Whac-a-Mole Approach

FICO

Enterprise Intelligence: 5 Steps to Ending a Whac-a-Mole Approach. Executives responsible building and marketing compelling customer experiences in financial services and insurance – or those responsible for customer service and retention – must feel like they are stuck in a never-ending game of Whac-A-Mole.

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Top 5 Fraud Posts for 2022: Scams, Contactless and Money Mules

FICO

Top 5 Fraud Posts for 2022: Scams, Contactless and Money Mules. Few things change faster in the financial services space than fraud trends. Few things change faster in the financial services space than fraud trends. Here are the five most-viewed posts from 2022 on the FICO Blog related to fraud.

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Digital Banking Commandment: Respect Your Customers’ Data!

FICO

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! Friction – not inherently good or evil. Be personable in this impersonal channel.

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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

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Top 5 Customer Development Posts of 2020: COVID and Beyond   

FICO

Here are our top 5 posts from 2020. #1. Transforming the Customer Experience: Telecommunications. Service coverage? The new normal will require digital collaboration amongst businesses. In this category, COVID-19 was a pressing topic but didn’t dominate the discussion as it did in the Debt Collection & Recovery category.