FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Be fascinated by your customers, not your technology. Make customers feel safe. You ask customers for a lot of information.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. To get the customer, they offer a rewards program which is 1% rewards. Credit cards offer rewards but over 60% of payments are made on debit cards. Demo: Sezzle app with knowledge based authentication to link bank accounts.

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 9, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. An App Store for FinTech applications. Came from investment banking background. Construct bond portfolios that are customized and optimized for each client. Hybrid approach to empower advisors, remain compliant and really help customers.

social media 40

social media ATM Mobile Customer Experience 40

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

NOVEMBER 29, 2019

T-Mobile Data Breach Puts Personal Data Of 1M+ Customers At Risk. A recent data breach exposed the personal data of over 1 million prepaid T-Mobile customers. Does ‘Google Checking’ Foreshadow Big Tech, FinTech Payments Changes? The deal values Paytm’s parent company, One97 Communications , at $16 billion.

Google 129

Google Mobile Data Capital 129

William Mills

SEPTEMBER 12, 2017

William Mills Agency will be live blogging at FinovateFall 2017. Digital banking solutions for community banks and credit unions. A turnkey solution incorporating CRM, invoicing and payments into a simple solution for the business delivered through the bank’s digital banking solution.

Samsung 69

Samsung Mobile User Experience Google 69

William Mills

SEPTEMBER 7, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Stay tuned for our video recap of Finovate Fall Day 2 later today! Stay tuned for our video recap of Finovate Fall Day 2 later today! End of Day 1, check back later today for our video recap of Finovate Fall 2016! 20% of customer interactions are assisted.

Mobile 40

Mobile Cards Fraud Data 40