Big Data Customer Experience Lending Risk Management 
CFPB Monitor
SEPTEMBER 8, 2022
Although bank lending partnerships with fintechs continue to receive OCC attention, recent remarks by OCC officials indicate that OCC scrutiny is now also directed at partnerships outside of the lending arena. This approach is expected to enable a clearer focus by the OCC on risks and risk management expectations.
Gonzobanker
MARCH 6, 2020
Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive. By quickly completing repetitive, labor-intensive tasks without human intervention, RPA can save labor and operational costs and minimize errors.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gonzobanker
AUGUST 17, 2016
For example, staff can build a BI environment that collects data, measures and teaches the bank where customer pain points are. This gets Lending, Retail, HR, Marketing, Finance and Risk Management all involved. Got Big Data Under the Hood? Voice analytics in contact centers can surface pain points.
Gonzobanker
DECEMBER 20, 2019
It was the original data junkie. Its Baldrige-winning tenacity on customer experience is legendary and consistent. Consumers was the first big credit union to deploy the Phoenix core system and this year was the first big go-live of the Lumin digital banking system. The bank’s strategy is laser-focused.
FICO
FEBRUARY 12, 2023
Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
Gonzobanker
DECEMBER 19, 2016
The 2016 Gonzo Marketing Medal – Goes to Elevations Credit Union for its “Egg Lending” campaign. While there has been plenty of talk for years around big data, intelligence and analytics, pragmatic applications of machine learning in other industries has inspired a great deal of new funding and projects this year. see [link] ).
Gonzobanker
DECEMBER 19, 2016
The 2016 Gonzo Marketing Medal – Goes to Elevations Credit Union for its “Egg Lending” campaign. While there has been plenty of talk for years around big data, intelligence and analytics, pragmatic applications of machine learning in other industries has inspired a great deal of new funding and projects this year. see [link] ).
Expert insights. Personalized for you.
146 
Let's personalize your content