The Financial Brand

AUGUST 10, 2021

Anemic lending and vaccination questions aren't the only things nagging banking leaders. A 'pandemic' of fraud must also be dealt with. The post Banking and Payment CX Jeopardized By Surging Digital Fraud appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Fraud Payments Banking Trends Analysis 43

The Financial Brand

OCTOBER 20, 2021

Covid has not only been a great accelerator of digital payments, but also fraud. The post How Financial Institutions Should Combat Fraud in a Post-Pandemic World appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Financial institutions must balance risk with CX.

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Fraud Banking Trends Analysis Trends 35

The Financial Brand

OCTOBER 6, 2021

The post Banks’ Brand Risk Grows As People Become Numb to Cyber Fraud appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Despite a doubling of identity theft reports, people grow less concerned about the risks, expecting financial institutions to protect them.

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Branding Fraud Banking Trends Analysis 35

The Financial Brand

JULY 13, 2021

The post 3 Ways to Keep Data Fraud From Sabotaging Digital CX in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. As the world becomes more digital, fraudulent activity will continue to skyrocket. Proactive steps can help prevent financial havoc.

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Fraud Data Banking Trends Analysis 26

The Financial Brand

DECEMBER 29, 2023

From failing bank loyalty to the Southwest Airlines Christmas fiasco, here are the top five stories from The Financial Brand on customer experience. This article Five of the Best: Our Top CX Stories from 2023 appeared first on The Financial Brand.

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Customer Experience Branding Banking Trends Trends 18

The Financial Brand

SEPTEMBER 15, 2021

Building customer loyalty today requires efficiently handling account problems, but many process weak spots frustrate the experience. The post The 6 Process Pain Points that Kill Banking CX appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Banking Trends Analysis Trends Branding 40

The Financial Brand

DECEMBER 29, 2023

From failing bank loyalty to the Southwest Airlines Christmas fiasco, here are the top five stories from The Financial Brand on customer experience. This article Five of the Best: Our Top CX Stories from 2023 appeared first on The Financial Brand.

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Branding Customer Experience Banking Trends Trends 15