The Financial Brand

JUNE 8, 2021

How to know if your core technology is hindering productivity, customer relationship management and service at your institution. The post 4 Signs of ‘Core Fatigue’ in Banking (And What to Do About It) appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 31

Banking Trends Analysis Trends Branding 31

The Financial Brand

FEBRUARY 11, 2024

This article GenAI: Banking’s Best Offense in Challenging Times appeared first on The Financial Brand. IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.

Branding 23

Branding Innovation Operations Management 23

The Financial Brand

JUNE 29, 2021

Here are six essential methods banks and credit unions can adopt to keep people happy. The post Six Ways To Become Consumers’ Favorite Financial Institution appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 32

Banking Trends Analysis Trends Branding 32

The Financial Brand

MAY 14, 2023

This article Banking’s Data Privacy Paradox: How to Find the Middle Way appeared first on The Financial Brand. Consumers are aware of data privacy risks, but they continue to share personal information hoping to get improved experiences.

How To 32

How To Data Branding Customer Experience 32

NCR

JANUARY 16, 2017

McKinsey notes in its 2015 Global Banking Annual Review : “The fight to hold on to customer relationships will be a high-stake struggle. ” Here are five key trends that financial institutions will have to be aware of in the coming years if they are to achieve this. ” Enhancing the customer experience.

Trends 40

Trends Retail Customer Experience Resources 40

NCR

JUNE 12, 2017

To deliver a truly customer-centric operating model, it’s important to look at these processes from an outside-in perspective as well. That’s where customer journey comes into the picture. This would also help retail banks to meet their compliance requirements, whether it’s AML, fraud or customer conduct risk.

Operations 82

Operations ATM Customer Experience Examples 82

CB Insights

AUGUST 23, 2018

JPM’s evolving suite of digital banking apps. Branded cards. Physical branch banking. One big driver behind JPM’s growth in digital customers is its consistent focus on technical hiring. New hires will be given technical assessments, training, and managers who act as career advisers. Mobile apps.

Cards 76

Cards Mobile Strategy Branding 76