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Consumers are relying more on finance apps, survey finds

American Banker

A survey conducted by Harris Poll and commissioned by Plaid found that 60% of U.S. adults are using more apps to manage money since the onset of the pandemic.

Survey 41
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This Week’s Reads: Customers Like Branches, BlackBerry Apps, Digital Banking Definition and More

Banking 2020

Articles via Banking Exchange, Mobile Payments Today, American Banker and Banking Exchange. How Apple killed the digital wallet : With the release of Apple Pay , the physical wallet still survives, but in the form of a mobile phone. : With less than 2% of U.S. What really is “digital banking”?:

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Banks and Credit Unions View Fintech Partnerships a Key Growth Strategy for 2020

Gonzobanker

Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

Strategy 123
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Banks are permitted to hold crypto assets. Will they?

American Banker

In July, the OCC issued a letter clarifying that federally chartered banks can store cryptocurrency assets for their clients. A recent global survey finds that many are wary of the risks.

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Regions using AI to make most of customer feedback

American Banker

Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

Alabama 71
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Innovation in Digital Banking: There’s no substitute for real-world experience

Banking 2020

I appreciate the wisdom that comes with exhaustive surveys or 72-slide presentations, but out there in the field it can very different. It’s also the kind of advance that was enabled by immersing ourselves in field operations rather than relying exclusively on surveys and reports. That’s the best way to develop customer empathy.

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Mobile emerges as top preference for bank customers

American Banker

A recent survey by the American Bankers Association found that mobile apps surpassed online banking as the go-to platform for consumers earlier this year, and its popularity has continued to rise since the onset of the pandemic.

Mobile 41