article thumbnail

Job Description: EVP of Distribution and Service Excellence

Jeff For Banks

I envision the person occupying this role to be a savvy marketer with strong IT skills, as well as senior leadership abilities. Join one community organization consistent with FI strategy and employee interests/values and be active in the organization''s leadership. Here is my job description for such a position.

article thumbnail

Are you a bull or a bear, and how will it impact your planning for 2020 and beyond?

Gonzobanker

Will an ITM or ATM be enough to retain customers? In addition, more and more CEOs are being asked to comment on diversity and other issues via social media that they might not have had to earlier. If so, just like a good billiards shot, you’ll need a “leave” to ensure retention of your best customers from those locations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Future of Customer Experience in Digital Banking

Banking 2020

Digital Banking with Social Face: Social media has already emerged as a platform, by which to build new connections and relationships. Surpassing the limitations of being a marketing mechanism, social media is now integrated with call centers to address customer needs and enhance customer relationships.

article thumbnail

CaixaBank Launches imaginBank, a Mobile-Only Bank for Millennials

Fintech Labs Insights

Chairman of “la Caixa” Group, Isidro Fainé underscored this point, saying that, with imaginBank , Caixabank has successfully leveraged both its “leadership in the world of innovation and mobility” and its “experience as a leading bank among the young client segment in Spain.”

article thumbnail

The community bank’s complete guide to building trust

Independent Banker

If you want to develop trust on social media, you need to be there when your customers need you.”. Use social media to build trust. Here are her tips for building trust on social media: 1. Hill rarely uses social posts to highlight bank products or services. It’s traumatic for bank leadership.

Community 139
article thumbnail

The 2015 GonzoBanker Awards

Gonzobanker

No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond). Jill’s use of Twitter is a model for any bank CEO looking to engage on social media. Best Leadership Performance in a Core Conversion. Freudian Slip Award.

article thumbnail

Finovate Spring 2018 – Day 2

William Mills

Fiserv is highly regarded for its leadership and innovation, and award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing. I really like this kind of tech: why use a card with an ATM when you have your mobile banking app on your mobile phone?