Fintech Labs Insights

JANUARY 15, 2016

Available only via mobile app, imaginBank is a new initiative by Spanish bank, Caixabank targeting millennials. And one in every three Spanish millennials is a customer of their bank. imaginBank also has special services for smartwatch wearers, including ATM and branch finding functionality. CaixaBank serves 2.9

Millennials 12

Millennials Mobile social media ATM 12

Banking 2020

APRIL 28, 2015

Digital Banking with Digital Face: There has been a massive behavioral and thus expectation shift in the customer relationship, especially among millennials. For millennials, the F2F relationship is no longer irreplaceable when the customer requires a utility driven solution or a real-time resolution through the digital relationship.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Gonzobanker

DECEMBER 22, 2015

No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond). Jill’s use of Twitter is a model for any bank CEO looking to engage on social media. Best Leadership Performance in a Core Conversion. Millennials.

Community Bank 60

Community Bank Apple Community Technology 60