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Top 10 Articles of 2014

The Financial Brand

Digital marketing, big data, Millennials, branch design and social media topped the list. What subjects interested readers most last year? Most Popular'

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7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

In this article, the last in the series, we give you seven rules to improve your bank. We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. We covered various frameworks to “wow” your customer HERE.

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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

This article highlights Gentle Monster’s five-step process that might change how you look at the future. Leveraging social media, Gentle Monster started to get traction. These striking designs paid for themselves in media exposure. Gentle Monster employs 100 people just focused on store design.

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Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

Broadway Bank’s Jimmy Allen told a fun story about how Broadway’s universal bankers communicated across the branch with hand signals that would make any third base coach proud. Barclaycard discussed its social media and crowdsourcing, including a site where customers share travel stories and openly discuss product options.

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