South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. This article highlights Gentle Monster’s five-step process that might change how you look at the future. Leveraging social media, Gentle Monster started to get traction. For inspiration in banking innovation, we often look to other industries.

Innovation 195

Innovation social media Branding Marketing 195

South State Correspondent

OCTOBER 20, 2022

In this article, the last in the series, we give you seven rules to improve your bank. We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. Similarly, another bank developed a service and branding campaign around “AskOnce.”

Policies 195

Policies Training Customer Experience Examples 195

Gonzobanker

NOVEMBER 18, 2014

Tom McGill of First Financial Bank led a session with our own Jim Burson where McGill pointed to the risks of single-service customers, the importance of customers advocating for your brand, and getting bank reporting accountability simplified across channels. The big theme was branch of the future. So, we get it. Online delivery?

Chicago 97

Chicago Retail Branch Design Training 97