Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. Risk Management. AI may be used to augment risk management and control practices.

Regulation 309

Regulation Industry Risk Management Analysis 309

FICO

MAY 27, 2021

A Dozen Top Achievers in 2021. Earlier this year we provided a list of the winning companies in our 2021 FICO® Decisions Awards. Cox Communications , the largest private telecom company in the US, is using FICO® Customer Communication Services (CCS) to transform its customer experience. Fraud & Security.

Analytics 52

Analytics Fraud Management America 52

FICO

APRIL 5, 2022

“Itaú manages approximately a third of all credit cards issued in Brazil,” said Ulisses Okamoto, Fraud Risk Management Superintendent at Itaú Unibanco. “We We processed more than 3 billion transactions in 2021. You can read more about this story in the full media release.

Fraud 52

Fraud Management Risk Management Customer Experience 52

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Growing loans, earnings are banks' top challenges in 2021. Risk Ratings.

Lending 221

Lending Technology Survey Examples 221

FICO

JUNE 15, 2023

billion reported in 2021. Since worries about regional bank struggles and an uncertain stock market are driving people with cash to look for safe havens and good interest rates, it pays to be very careful about security as well as who is behind the friendly new banking brand. TJ holds a B.S. in computer science and a M.S.

Fraud 52

Fraud South Carolina Survey Management 52

Perficient

MAY 17, 2022

It seems like everyone in 2021 took out a loan on a new car, even though we all knew supplies were low and demand was high. hit a record $734bn in 2021, according to data from the Federal Reserve Bank of New York. 2021 was a mix of constrained inventory and pent-up demand. It really is a mixed up, muddled up, shook up world.

Strategy 294

Strategy Customer Experience Study Technology 294

Gonzobanker

DECEMBER 22, 2020

By meeting the deposit and banking needs of customers and members minus branch systems that were shuttered in a two-week period. Expect more cost-driven MOEs in 2021! Lucky 2021? Maybe the best thing we can say is we go into 2021 a bit tattered, but probably not taking much for granted.

Idaho 172

Idaho Community Industry Strategy 172