Remove 2021 Remove Community Remove Customer Experience Remove Risk Management
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2021 GonzoBanker Awards

Gonzobanker

Gonzo readers, 2021 was just plain schizophrenic. It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. 2021 fintech investments, merger activities, and overall focus were off the charts. So which merger was the best in 2021? Doug Larson.

Fintech 142
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The BaaS Gold Rush is On

Gonzobanker

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. While customer relationships are being redefined by fintechs, there will always be a place for community banking. 4: Not every fintech will scale to “white whale” status.

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From CRE to Corporate Culture – BIG Ideas from 2020 ThinkBIG: Manage Risk. Drive Growth.

Abrigo

From economic forecasts to company culture, there were important takeaways for all community financial institutions. . Millennium Bank, like many community financial institutions, is heavily concentrated in commercial real estate (CRE). There is a demand coming from our customer base to make things easier, less cumbersome, and faster.

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Are you a bull or a bear, and how will it impact your planning for 2020 and beyond?

Gonzobanker

In a recent Fortune survey, 55% of corporate executives said they expect to return to 2019 capital spending levels sometime in 2021. Community-based institutions have unique circumstances (and personal viewpoints) that impact how they see the world in the future and what planning will look like for them. Risk Management.

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How to Win Small Business Loans This Year

Abrigo

Process, operations, and staffing w ere named by 16 percent of those surveyed, and 25 percent flagged competition for loans as a primary challenge. The consumer demand for digitization and customer-centric banking is higher than ever. Knowing Your Customer. Lending & Credit Risk. Portfolio Risk & CECL.

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Formula for Business Lending Success: Minimize Delays

Abrigo

They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. The types of inefficiencies and delays are those that can also result in unhappy customers and staff. Standardizing, automating processes leads to scale.

Lending 243
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CFPB and federal banking agencies issue RFI on the use of artificial intelligence by financial institutions

CFPB Monitor

Comments on the RFI must be received by June 1, 2021. Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices.