Remove 2019 Remove Fintech Remove Millennials Remove social media
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A new digital bank needs a new customer service experience

Insights on Business

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. If it doesn’t, negative news travels fast through millennial networks. Social-based marketing. Hyper-connected journey.

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Yay! Two New Additions To Our Awards Kitty

BankBazaar

BankBazaar has won top honours in the Financial Communications Category at the PR Awards Asia 2019 held in Hong Kong. Given the emergence of Indian millennials as a key target group for every marketer, we recommended a specific focus on this target group in client’s communication. Wait, there’s more!

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What The Trendsetters Say About How We Will Pay Next Decade

PYMNTS

Retailers scour social media to find influencers and designer bellwethers to turn trends into sales. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. How We Will Pay 2019 is an annual national study of more than 5,000 U.S.

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How Banks Can Stay More Connected Like Amazon

Gonzobanker

It’s not a “Millennial thing.” Focus on digital marketing and social media , supplemented with physical outreach to drive digital , such as enhanced contact centers, bank-at-work programs, trade shows, art exhibits and other outreach. Consider fintech partnerships that offer digital delivery.

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5 Ways Ant Financial & Tencent’s Fintech Growth Playbooks Are Evolving

CB Insights

There are just two China-based fintech businesses valued at over $100B in the world. The second, conceivably, is Tencent’s fintech business. In May 2019, Barclays released a note estimating the value of Tencent’s fintech business at $123B, or close to a third of the company’s total market cap.

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Serving payments customers in the age of instant gratification

Insights on Business

On a recent visit to my local coffee shop, I realized how uphill a task this can be with millennials and Generation Z patrons who are joining the ranks of coffee aficionados. The teens scoffed at the manager’s dictation of how they’re supposed to behave, and amusingly grew annoyed for being deprived of some social media mobile device time.

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Seven Big Threats Facing Seven Big Tech And Payments Players This Halloween

PYMNTS

The 2019 planning sessions that will mark the next 60 days will no doubt include topics of conversation about the scariest things in payments that could knock key players off their game – or turn their plans upside down. FinTechs … and the Banks They Wanted to Disrupt. In developing countries outside the U.S.,

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