Gonzobanker

JANUARY 17, 2020

In the years 2010-2020, new tech adoption transformed customer expectations. New regional banks will struggle with operational maturity and customer experience. While the whizzes in finance and credit can scale fast, the worlds of operations, information technology (IT) and digital cannot.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

CB Insights

OCTOBER 31, 2019

Microsoft’s Satya Nadella referred to chat as the “third run-time” — an indispensable piece of operating a platform, second only to the operating system and the web browser. Chatbots could help mitigate some of these problems by streamlining patient engagement and increasing access to care in underserved regions.

Industry 78

Industry Examples Tools Retail 78

PYMNTS

DECEMBER 11, 2017

That might not be a crazy assumption: Reports from Nielsen reveal that television viewership by that demographic has declined more than 40 percent since 2010 and is off 11 percent year over year for the older half of millennials aged 25 to 34. Unlike operators standing by and 1-800 numbers, they have the internet and their apps.

Millennials 109

Millennials Video Maine Operations 109

CB Insights

MAY 15, 2019

DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year. It operates two labs, one in Washington DC and the other in New York City, which focus on ventures that can have a significant business impact in the short term (from six months to three years). Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. Title: ChaCha, unable to find financial answers, shuts down operations. The clock kept ticking. Product: Quidsi.

Company 78

Company US San Francisco Capital 78

CB Insights

NOVEMBER 16, 2017

In 2006, amidst high user growth and revenue numbers, several firms took part in Facebook’s Series B: Founders Fund, Interpublic Group, Meritech Capital Partners, and Greylock Partners backed the $27.5M Later, the retail giant sold its entire e-commerce operations in China to JD.com. When Snap Inc. Walmart participated in a $1.5B

Lending 78

Lending Capital Company Google 78