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25 Million Mobile Users, Only 2 Million on Bank of America’s Erica

Bank Innovation

million active mobile users, but only two million of those users are using the bank's virtual assistant Erica. Keep in mind that we started the rollout earlier this year with Rhode Island (which has a relatively small population) and completed in all markets in June," Betty […]. Bank of America might have 25.3

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Citizens Access Targeting ‘Optimizers’ to Grow Deposits Beyond the Bank’s Footprint

Bank Innovation

Citizens Access, the digital-only arm of Rhode Island-based Citizens Financial Group, has grown to about $4 billion in deposits, mostly from new customers outside the bank's traditional footprint, since its launch in July 2018. If you build it, the optimizers will come.

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Google’s Black Friday Mobile Data

PYMNTS

In terms of online shopping, Google’s data show that Black Friday had the highest number mobile shopping searches of any day during Thanksgiving week, with Thanksgiving Day coming in a close second with searches peaking at 8 p.m. Shoppers turned to mobile not only to find the best deals online but also to discover the best deals in-store.

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Using Debit Cards To Bridge The Stimulus Accessibility Gap

PYMNTS

Consumers today are especially likely to use their debit cards for their eCommerce purchases or to make in-store purchases with mobile wallets, and card-not-present (CNP) transactions represented 43.1 Consumers are also changing how they pay for their purchases, with a recent study finding that debit card spend was up 11.7 About The Tracker.

Cards 212
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Kohl’s To Debut New eCommerce Facility, Small-Format Stores

PYMNTS

Retailer Kohl’s will boost both its brick-and-mortar and eCommerce capabilities this year by adding four small-format, brick-and-mortar locations to its roster of stores and a fifth eCommerce fulfillment center. 2017 will be located in Rhode Island, Ohio, New Jersey and California.

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NEW DATA: Why 66% Of Consumers Buy Their Clothes Online

PYMNTS

It isn’t an easy year to be an apparel retailer. Americans spend about half as much on apparel and accessories today than they did 30 years ago, and former retail giants in the space are struggling to keep up with digital competitors like Amazon. 56 percent: Amount of consumers visiting large stores who are aware of mobile apps.

Online 109
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At House Hearing, Smaller Tech Players Claim Unfair Biz Tactics from Big Tech

PYMNTS

The roster of witnesses testifying against Big Tech’s business practices on Friday came from smaller firms such as Sonos, which makes smart speakers; Basecamp, which focuses on business software; Tile, which makes tracking devices, and PopSockets, which in the past sold mobile device accessories through Amazon.

Google 131