article thumbnail

USAA Rules Latest Net Promoter Score Survey

Bank Innovation

A study from Temkin Group released today puts San Antonio-Texas-based USAA head and shoulders above every other corporation in America in terms of Net Promoter Score. Net promoter Score is a slightly controversial metric that measures customer loyalty. A company’s NPS is supposed to correlate with revenue growth.

article thumbnail

Why The Transportation Sharing Economy Isn’t Just For Cars

PYMNTS

If someone wanted to make a two-mile journey in San Antonio, Texas, to see the Final Four at The Alamodome, for example, the trip would be “an exercise in 25 to 35 minutes by car,” Blue Duck Scooters Co-Founder Eric Bell told PYMNTS in an interview. For the Final Four, it provided scooters to the event’s staff — along with the media.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Facebook To Open Small Biz Pop-Up Concept In Select Macy’s

PYMNTS

The pop-up shop will be located in The Market @ Macy’s in New York City, Pittsburgh, Atlanta, Fort Lauderdale, San Antonio, Las Vegas, Los Angeles, San Francisco and Seattle, now through early February.

Las Vegas 149
article thumbnail

Market your community bank with first-party data

Independent Banker

When we have first-party data, we can target much more precisely and can obviously reach those individuals one-to-one,” says Andrew Catalano, chief innovation officer of digital marketing agency Austin Williams in Long Island, N.Y. We can take that data and we can reach that person online,” Catalano says. “If

article thumbnail

The ICBA 22/23 executive committee is all in

Independent Banker

When the 2022/23 ICBA board of directors was introduced at ICBA LIVE in San Antonio, Texas, there was a palpable sense of excitement in the air. It’s an honor to work with them as we focus on advocacy, education and innovation for the community banking industry. By Molly Bennett.