South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service. You can download it HERE.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

DECEMBER 31, 2018

Carleigh Jaques, SVP, global head of merchant digital products at Visa , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. It was an experience anchored in a fixed location that was dependent on and defined by power and connectivity capabilities. Mobile-Enabled, Mobile-First, Mobile-Only.

eBook 162

eBook Mobile User Experience Training 162

PYMNTS

DECEMBER 26, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. As we look forward to 2017, delivering a great user experience will be critical for brands looking to build trust and increase adoption.

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

DECEMBER 26, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. With this in mind, financial institutions have invested heavily in biometric authentication user experiences. Download the eBook.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

JULY 14, 2020

It is also critical that online sellers can create outstanding eCommerce user experiences. Similarly, many restaurants and stores offer curbside or parking lot delivery by leveraging technology. Previously, purely physical businesses like gyms and yoga studios have offered online courses with great success.

Innovation 337

Innovation Online User Experience Resources 337

PYMNTS

OCTOBER 20, 2020

From cash to rewards and gift cards, mobile wallets must transition to unlocked, truly usable resources across technology, retailers and buying experiences.

Survey 218

Survey Mobile Retail User Experience 218

PYMNTS

OCTOBER 22, 2020

We took a hard look at our development pipeline, prioritizing — and incrementally investing in — technologies that allowed customers to be more self-reliant (as 80 percent of our branch distribution base had closed). We enhanced our capabilities around pre-filled credit card applications, leveraging our financial institution partners’ data.

How To 130

How To Fraud User Experience Cards 130