Abrigo

OCTOBER 4, 2017

With new millennial hires, it is likely that they will know more about the ever-changing technological landscape. As you onboard millennials, provide opportunities for them to become the experts for particular types of tech.

Strategy 150

Strategy Leadership Training eBook 150

PYMNTS

APRIL 19, 2018

While it’s not surprising that tech-savvy millennials may want to use kiosks, research shows customers of various age groups are seeking to use technology such as self-service kiosks in both QSR and fast-casual establishments. — $34.1 25 percent is the projected percentage of customer service operations that will use chatbots by 2020.

Retail 102

Retail eBook Customer Experience Ohio 102

FICO

FEBRUARY 12, 2023

His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. That said, customers have increasingly high standards and you only have a short amount of time to impress them (especially Millennials). What can financial institutions learn from TikTok?

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

SEPTEMBER 3, 2018

For starters, the mid-year PYMNTS eBook can offer a bit of a field guide to commerce that can change slowly, or quickly, and where change can catch the unwitting by surprise. Best, then, to be armed with the insight of some of the most recognizable, and savviest names in payments.

Mobile 100

Mobile Course Digital Banking Survey 100