PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. 25 percent is the projected percentage of customer service operations that will use chatbots by 2020.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

SEPTEMBER 3, 2018

For starters, the mid-year PYMNTS eBook can offer a bit of a field guide to commerce that can change slowly, or quickly, and where change can catch the unwitting by surprise. as evidenced by our Unattended Retail Tracker. Best, then, to be armed with the insight of some of the most recognizable, and savviest names in payments.

Mobile 100

Mobile Course Digital Banking Survey 100

FICO

FEBRUARY 12, 2023

His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. That said, customers have increasingly high standards and you only have a short amount of time to impress them (especially Millennials). What can financial institutions learn from TikTok?

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52