Perficient

SEPTEMBER 10, 2020

I’m talking about the additional resources your CFO may be freeing up for new digital initiatives. A survey of U.S. To inspire alignment and improve the odds of success, we work with leadership teams to define a vision for digital. How will you spend your COVID-19 bonus? No, not a fatter paycheck (sorry).

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Gonzobanker

JULY 20, 2022

financial institution executives surveyed for What’s Going On In Banking 2022 , 19% of community banks and 10% of credit unions had not launched a digital transformation strategy prior to this year, and another 15% had no plans to do so. What Does a Digital Product Manager Do? The post Who Owns Digital?

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Accenture

JULY 20, 2017

In Accenture’s recent 2017 Banking Change Survey , we asked more than 300 executives about their change priorities, how they embed change in their organisations, and the outcomes they are achieving. Our survey revealed four key findings: Banks continue to increase their investment in change programs.

Survey 154

Survey Strategy Digital Strategies Leadership 154

PYMNTS

APRIL 16, 2019

Part of the problem stems from the inability of charities to attract enough digitally skilled professionals, according to other reports. Still, even with such guidance, 63 percent of charities have no digital strategies.

Payments 182

Payments Chicago Strategy Digital Strategies 182

NCR

MAY 4, 2018

In a KPMG survey of bank chief executives in the US, 59 percent of respondents said they are not leveraging digital technologies to connect to their customers as effectively as possible. As highlighted in the KPMG research, there are some big obstacles to universal digital transformation, so what should FIs do to overcome them?

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. While this fact may never show up in a satisfaction survey, studies repeatedly point to the relationship between brand consistency and customer trust.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Javelin Strategy & Research

SEPTEMBER 2, 2014

I can’t get enough of innovation and digital strategy. My 30 year career started in merchant e-commerce technology, with numerous product management/leadership/launch roles before moving over to product-innovation research some fifteen years ago. I have a lot to learn!

Innovation 58

Innovation DC FDIC Strategy 58