Customer Experience Leadership Lending Regional 
Gonzobanker
NOVEMBER 2, 2023
Financial institutions standing in 2030 will have completed a significant and gut-wrenching transformation of their leadership talent. To overcome the struggle, banks need to build leadership teams that align with how a future “Smarter Bank” will operate. At the same time, tomorrow’s leadership will have little to do with “book smarts.”
FICO
SEPTEMBER 28, 2020
I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30.
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Gonzobanker
DECEMBER 17, 2021
From nowhere, sizable regional players are being created. million gets the vaunted consumer lender a much-prized bank charter, low-cost deposits to juice current earnings, and a business lending capability to drive future growth. Performance and multiples continue to be solid, outperforming most regional banks. Has to be M-O-E.
CB Insights
FEBRUARY 13, 2020
Leadership and board members. Business lending and corporate cards. Square has since expanded its offerings to standalone, integrated point-of-sale terminals, as well as a broader ecosystem of applications and services such as lending (Square Capital), payroll services (Square Payroll), and rewards (Square Loyalty).
Gonzobanker
DECEMBER 20, 2019
Its Baldrige-winning tenacity on customer experience is legendary and consistent. And Partners CEO John Janclaes helped put Kony on the market map in mid-size shops, even keynoting Kony’s conference with a leadership book in tow. So talk about a busy area of focus and some hair pulling when it comes to customer experience?
Gonzobanker
DECEMBER 19, 2022
SoFI gets a commercial bank that brings deposits, compliance, AND business lending. It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. His passion for innovation, community, culture, and clients provides a leadership template for all future GonzoBankers.
Gonzobanker
DECEMBER 14, 2023
Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. billion bank in the Mid-Atlantic region.
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