Fintech Labs Insights

JANUARY 19, 2023

Now, with a ChatGPT-powered front end, customers ( and employees ) will be able to find relevant info from the bank’s website ( and internal knowledge base ) instantly and with little effort by the bank ( not counting installation and training the system ).

Knowledge Base 15

Knowledge Base Google Training Conference 15

FICO

JULY 15, 2020

Customer centricity refers to the reengineering of people, processes, and technology, encircling the customer at the center. This is both an opportunity and a threat for most businesses: there has never been a better time to poach customers from a competitor; but by that same notion, competitors are plotting to steal yours, as well.

How To 52

How To Study Analytics Knowledge Base 52

FICO

OCTOBER 26, 2021

With more financial institutions focusing on customer experience (your competitive advantage), don’t take your member relationships for granted and continuously look for ways to improve and offer your members more. Furthermore, don’t just train your employees to complete tasks – teach them about your brand, culture, and mission.

Analytics 52

Analytics Community Branding Data 52

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for training employees and making them more productive SouthState Bank , another Abrigo client, trains its enterprise version of ChatGPT only on bank documents and data.

Examples 221

Examples Fraud Resources Risk Management 221