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AI and generative AI use cases in banking: 6 real-world examples

Abrigo

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. An example of a use case for predictive AI is Signature Bank of Georgia ’s addition of AI-driven check fraud detection software that finds fraud faster.

Examples 221
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10 Lessons We Learned at the Nacha Smarter Faster Payment Conference

South State Correspondent

Its ability to detect and uncover money laundering and fraud at scale, including those perpetrated by organized crime, terror financing, and nation-state actors, is unparalleled. Banks with open banking ambitions should adopt this language standard to increase interoperability, efficiency, security, and customer experience.

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Can The Santa Experience Save Brick-And-Mortar Retail This Holiday Season?

PYMNTS

Edgar’s innovation in experiential retail was an instant hit — and by the early 1900s was widely imitated in department stores all over the nation. We can never fulfill all the requests we’re getting just because we don’t have enough Santa’s,” Megan Price, director of customer experience at GigSalad, told CNN.

Retail 136
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From AT&T To Xerox: 65 Corporate Innovation Labs

CB Insights

National Medal of Science, Turing Awards, Kyoto Prizes, and many others. Their goal is to find ideas that “enhance or refine an existing AT&T product or customer experience.” Company: Georgia Pacific. It boasts awards including Nobel Prizes, U.S. Innovation Lab Name: Vodafone Innovation Park Labs.

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Finovate Fall 2016 Live Blog – Day 2

William Mills

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Purple = Customer Experience.

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How Virtual Reality, Big Data, and the Blockchain Are Changing Proptech

Fintech Labs Insights

So when it comes to goals like improving the customer experience, in proptech this means making it easier for customers and investors to search for properties that are appropriate to them and ensuring that the customer’s financing needs are met with as little friction and cost as possible.