FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

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Survey Fraud US Customer Experience 52

PYMNTS

DECEMBER 26, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Yet the actual specifics of the customer experience, infrastructure and protocols underpinning these services have been uncertain. Download the eBook.

Payments 123

Payments eBook Analytics CA 123

PYMNTS

DECEMBER 26, 2018

The following piece was written by Rob Eleveld, CEO of Whitepages Pro , as a contribution to our 2018 year-end eBook. . In just a few clicks on a mobile phone, consumers can easily order and pay for cross-border goods and services. Payments 2018 was a year of accelerated disruption.

eBook 149

eBook Fraud Data Payments 149

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! mobile, tablet, desktop) and how we leverage them to create an intuitive experience for the customer. An incorrect customer address poses ?little

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

DECEMBER 27, 2018

Glenn Fodor, SVP and head of First Data Insights, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Brick-and-mortar’s performance to start the holiday season illustrated physical retail’s ability to encourage customers to spend more per visit.

Data 173

Data Retail eBook Online 173

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. This couldn’t be further from the truth.

Innovation 150

Innovation Retail eBook Branding 150

Payments Source

JANUARY 1, 2018

Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Difficulty creating a consistent, multi-channel customer experience. Pain point #2: Difficulty creating a consistent, multi-channel customer experience. Customer experience solutions.

Trends 72

Trends Customer Experience Survey Data 72

FICO

MARCH 10, 2022

One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.

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Fraud Survey Cards Customer Experience 52

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

APRIL 19, 2018

They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. In 2016, for example, Amazon began running pop-up kiosks for Kindle eBooks in convenience stores around the Seattle area, GeekWire reported. Wendy’s is hardly alone.

Retail 102

Retail eBook Customer Experience Ohio 102

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Financial institutions have access to a lot of data – from customers themselves, third-party organizations, meta data, and many other sources.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

PYMNTS

FEBRUARY 21, 2018

In 2016, visual search technology company Slyce announced the launch of its Snap-to-Coupon retail product, which allows customers to snap a photo of a retailer coupon and instantly generate a mobile-optimized version. A little more than half — 52 percent — of consumers rank free shipping as the most important omnireadiness feature.

Retail 105

Retail eBook Examples Online 105

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Do the work for your customers; don’t pass the work along. Friction – not inherently good or evil.

Digital Banking 52

Digital Banking System Data Customer Experience 52