Customer Experience Digital Strategies Leadership Operations 
Gonzobanker
JULY 20, 2022
The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.
PYMNTS
JUNE 1, 2017
Office Depot has made some key changes in its leadership team, including naming a new chief digital officer. According to Chain Store Age , Kevin Moffitt is now the company’s chief digital officer. The company also named Troy Rice as president, retail division — a position that will focus on the company’s B2C customers.
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NCR
MAY 4, 2018
For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. Firstly, there should be clear leadership from the very top of the organization. Image credit: metamorworks via iStock.
Perficient
OCTOBER 29, 2020
Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds.
Perficient
MARCH 12, 2021
When you determine what these items are and what it means financially to your business, you can define an investment strategy. With a clear understanding of financial gain, you can create a return-on-investment model that supports your business case and demonstrates to leadership that this makes sense.
PYMNTS
FEBRUARY 23, 2018
The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. So far, Easterbrook said, he’s been “encouraged” by how well delivery is resonating, especially with younger customers. Starbucks’ $18.4 Burger King’s $9.3
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Barrier 3: Lack of Alignment.
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