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The top 4 trends banks can’t ignore in 2019

Cisco

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Cyber security is more than just “top of mind.” What we’re reading on Cyber Security: 1.

Trends 64
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Financial Services Digital Transformation & Business Resiliency Strategies

Cisco

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

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article thumbnail

The top 4 trends banks can’t ignore in 2019

Cisco

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Cyber security is more than just “top of mind.” What we’re reading on Cyber Security: 1.

Trends 48
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Aim bank distribution and marketing where customers are going to be

Accenture

Transactional trust used to be consistently high across the banking industry, but now consumers are telling us that it is a point of competitive differentiation, so cyber security is no longer just a hygiene factor, it’s a customer acquisition tool. The survey also showed a paradox around attitudes to branches.

Marketing 150
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Aim bank distribution and marketing where customers are going to be

Accenture

Transactional trust used to be consistently high across the banking industry, but now consumers are telling us that it is a point of competitive differentiation, so cyber security is no longer just a hygiene factor, it’s a customer acquisition tool. The survey also showed a paradox around attitudes to branches.

Marketing 150
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RBC Takes An Intelligence-Driven Approach To Bank Security

PYMNTS

Eighty percent of those surveyed recently told researchers they believe protecting personal data should be a “top concern” for their FIs. However, consumers also crave convenience, even at the expense of security. percent of those surveyed cited ease-of-use as the most important feature of an authentication process, while 63.6

Security 110
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The State of Responsible AI in Financial Services

FICO

That’s why it’s frankly shocking to see, several years into full-bore AI revolution, that only 8% of the survey respondents have codified their AI model development standards. Scott is most recently focused on the applications of streaming self-learning analytics for real-time detection of cyber security attacks.