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4 Ways to Create a Better Customer Experience in Fraud

FICO

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. Finally, as a last resort, I pulled a page out of the disgruntled airline customer’s handbook and took to Twitter. My former wireless provider, I will add.).

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Top 5 Fraud Manager Considerations During COVID-19

FICO

Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. Retail Banking Channels. A recent graph by Krebs Security showed that thousands of illicit or nefarious websites with a link to COVID-19 have been published to try to farm or steal data or inject malicious code.

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