Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

Cisco

FEBRUARY 5, 2019

I heard a lot about wanting to provide meaningful customer experiences through enhanced mobile and digital experiences, but how regulatory and security constraints are getting in the way. Seriously, this was so cool. It almost made me want to become an industrial engineer. Experiencing the Domino’s Pizza® transformation.

Security 69

Security Video Industry Customer Experience 69

Cisco

FEBRUARY 5, 2019

I heard a lot about wanting to provide meaningful customer experiences through enhanced mobile and digital experiences, but how regulatory and security constraints are getting in the way. Seriously, this was so cool. It almost made me want to become an industrial engineer. Experiencing the Domino’s Pizza® transformation.

Security 48

Security Video Industry Customer Experience 48

William Mills

SEPTEMBER 7, 2016

Demo: 5 Use cases centering around an Advisor (Andrew) who met with customer who opened a new account. Andrew just needs to review the account and forward on to compliance for their review. Andrew can snooze until Compliance has done their work so his workspace is not cluttered. Also a pretty good customer experience.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

MAY 15, 2019

Working with FCAT, the charity searched for third-party vendors and iterated testing on compliance with legal and regulatory requirements to be able to accept Bitcoin. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. Founded: 2016.

Innovation 78

Innovation blockchain Technology Groups 78