Perficient

FEBRUARY 22, 2023

RPA is a form of automation that uses software robots to automate repetitive, mundane tasks, freeing up employees to focus more on strategic, knowledge-based, value-adding tasks. Next, we’re observing a continuously increased focus on customer experience.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

South State Correspondent

OCTOBER 26, 2023

The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

SEPTEMBER 22, 2017

PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged. The third tier of technical innovation involves people — not just APIs. The second and overlooked area of innovation is in the area of user experience. You know the ones.

Innovation 140

Innovation Knowledge Base Online Mobile 140

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Demo: Sezzle app with knowledge based authentication to link bank accounts. Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. David Carr (Innovation Manager).

Video 40

Video Mobile social media Analytics 40

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. The technology is a bot that helps with dispute acknowledgment, case opening, resolution, and closure by invoking policies, procedures, history, and knowledge bases.

Examples 195

Examples Fraud Resources Risk Management 195