Community Customer Experience Michigan Operations 
Independent Banker
MARCH 31, 2022
Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.
Gonzobanker
MARCH 7, 2024
From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.
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PYMNTS
MARCH 29, 2019
According to the report, he said that “Greenhouse will operate as a separate unit that sits outside of our walls, both figuratively and literally. Again, providing a retail experience is part of the foundation for the incubator effort. “To To truly engage our next generation of guests, it’s not enough to create great brands.
Perficient
MAY 21, 2021
Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. She completed the Programming for everybody course from the University of Michigan and an introductory coding course (which included both Python and Javascript) via Udacity.
Gonzobanker
DECEMBER 20, 2019
Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. It was always clear how much Jones loves his credit union, his team and his community. Credit Union Lifetime Achievement Awards.
Gonzobanker
JUNE 26, 2019
Idaho Central Credit Union and Delta Community Credit Union successfully deployed CRM in the contact center. Lake Michigan Credit Union tackled the notorious “next best product” challenge by incorporating member data and overlaying organizational priorities. The success rate of referrals increased from 17% to 33%.
PopularBank
FEBRUARY 25, 2020
The Popular Bank Associate Trainee Program is a select, 10-month rotational program for top-tier recent college graduates that exposes trainees to the diverse lines of the bank’s businesses, operations, policies and practices. It allowed me to expand past my studies and explore areas in marketing, operations and technology. .
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