Perficient

AUGUST 9, 2022

The financial services industry must consider its customer experience game while also grappling with a sense of distrust from many communities due to systematic barriers, maintaining utmost accessibility due to the essentiality of the business, and the lack of financial literacy across the country. Trust and Transparency. .

Community 275

Community Customer Experience ATM Examples 275

Independent Banker

DECEMBER 31, 2022

Community banks can help prevent, identify and report financial elder abuse. A number of ICBA solutions provide community bankers with the tools they need to assist customers who may be experiencing financial exploitation. ICBA Community Banker University courses. How to respond to elder financial abuse. CRA Partners.

Training 91

Training Community Resources Course 91

Abrigo

NOVEMBER 17, 2023

While some of the recent trending fraud schemes are not new, they have been transformed to prey on communities already dealing with unprecedented times. As overseers tighten the leash with stringent regulations aimed at protecting consumers, the cost of compliance grows.

Fraud 195

Fraud Training Trends Compliance 195

Independent Banker

JULY 29, 2016

The demand for professional development opportunities for community bankers has never been greater. Last year Community Banker University’s eight certification programs provided more than 4,000 community bankers with highly tailored training.

Minneapolis 70

Minneapolis Community Bank Community San Antonio 70

Independent Banker

SEPTEMBER 30, 2021

The number of money mule schemes affecting community banks is increasing, in part because of the pandemic. Here’s how two community banks are protecting their customers from falling victim to fraud. More and more community banks are having to deal with money mule schemes targeting unsuspecting customers. By William Atkinson.

Community Bank 91

Community Bank Fraud Community Training 91

Independent Banker

JULY 30, 2015

An interview with Lindsay LaNore, executive vice president, Community Banker University®. Lindsay LaNore is responsible for ICBA’s new Community Banker University. She leads a team that works to identify, develop and offer courses that meet community banks’ educational needs. Community Banker University. Lindsay LaNore.

Resources 70

Resources Tools Community Bank Conference 70

CFPB Monitor

JUNE 18, 2019

Engaging an independent third party consultant to conduct a community credit needs assessment. Designating a full-time Director of Community Development for the duration of the order (which is four years). From 2011 to 2017, the bank was alleged to have avoided providing mortgage credit to individuals in these areas.

Indianapolis 120

Indianapolis Lending Indiana Community 120