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Helping Community Banks Turn On The Innovation Switch

PYMNTS

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Community banking is no exception. Leveling the Playing Field.

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Stealthy shopping for better service

Independent Banker

While most of Alpine Bank’s in-lobby “shops” are carried out here at its Glenwood Springs branch, the program also has an online element. It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. Name: Alpine Bank.

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Open Banking and Ecosystems

Cisco

Venmo, just like Google, has become a proper noun AND a verb. Open banking made this possible. Open banking allows third-party financial services companies to access consumer banking, transaction, and other financial data via the secure use of APIs.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Weeding through banking podcasts to find gems. million podcasts in the world, you might find it daunting to weed through the lists on Apple Podcasts, Spotify, Google, or other platforms to find the best banking podcasts. Indeed, with 2.8

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Fintech And Financial Institutions – Bridging the Gap

NCR

As standalone fintech apps became popular, the new customer base for FIs has diminished. Most community banks and credit unions have only one app, their banking transaction app. Google has over 2.8 Community banks and credit unions provide local marketing distribution to over 200 million existing customers/members.

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Show Me the Money: Banks and Credit Unions Need to Establish a Chief Revenue Officer Position

Gonzobanker

There’s a saying that “some things never change,” and when it comes to mid-size banks’ and credit unions’ technology priorities, there’s some truth there. Improving the customer experience” has been financial institutions’ (FIs) top tech priority for the past three years with roughly three-quarters of institutions citing it as a top priority.

Lending 128
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Thoughts from American Banker Retail Banking Conference 2015

Celent Banking

It´s not about doing everything from every channel—it´s about optimizing the customer experience across the variety of methods used to interact with the retailer (or bank). Community banks differentiating from large institutions : This was a common thread running throughout the presentations.