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Customer Experience in Financial Services

Celent Banking

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. The CXFS conference was all about the “voice of the customer” (VoC) and how financial institutions (FIs) can improve their customer “listening” skills.

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The 34 Biggest Banking, Mortgage & BankTech Events in 2023

Fintech Labs Insights

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms. Small Businesses (SMB) in November 2022 Top 15 U.S.

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Finovate Fall 2016 Live Blog – Day 1

William Mills

Their technology is basically a card with a built in computer that lets the holder to change a credit card to a different type of credit card, or perhaps even a debit card. Perhaps there is a big bank in Canada that has embraced their technology. Back in 2013 this was their company stats: HQ Location: Charlotte, NC.

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Fintech Fundings: 23 Companies Raise $685 Million Week Ending Dec 18

Fintech Labs Insights

Online identify verification. Diversified financial technology provider. HQ: Charlotte, North Carolina. Blockchain technology for businesses. Latest round: $16 million Series B. Total raised: $22.3 HQ: Chicago, Illinois. Source: Crunchbase. Latest round: $15 million. Total raised: $23.3 Latest round: $11.2

Company 12
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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Mentions of chatbots in earnings calls and press releases skyrocketed, and for many, it seemed that chatbots might be the next big disruptive technology. The important chatbots of 2019 aren’t all-knowing virtual butlers; they’re highly targeted applications of conversational technology. Table of Contents. Get the full report.