Celent Banking

OCTOBER 14, 2014

I was very intrigued and excited when I heard about Capital One’s acquisition of Adaptive Path. I think it’s a great idea for several reasons: Design and user experience (UX) are critical to digital AND brick and mortar banking. UX becomes embedded in projects and in thinking.

UX 167

UX Digital Banking User Experience Capital 167

PYMNTS

MARCH 9, 2017

It’s hard for online-only merchants — which deal with any number of complex variables around customer acquisition, activation and activity — and it’s exponentially more difficult for brick-and-mortar players that are managing a user experience across channels. And that is hard. If it were easy, it would be commoditized.”.

Retail 101

Retail How To User Experience Innovation 101

Fintech Labs Insights

NOVEMBER 8, 2016

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? Fast-forward six years and Capital One owns the innovation mantle, at least in the United States. If not, the bank provided instructions on how to dispute the charge ( screenshot 3 ). Kudos to Capital One for leading the way.

UX 17

UX Capital Mobile User Experience 17

CB Insights

OCTOBER 31, 2019

Slack launched its own $80M chatbot fund, partnering with leading VCs including Spark Capital, Index Ventures, Accel, KPCB, Social Capital, and Andreessen Horowitz. Crafting a simple UX for a personal finance app is a tall order. Trim can then cancel memberships on a user’s behalf. Source: Trim. Source: Business Insider.

Industry 78

Industry Examples Tools Retail 78

CB Insights

OCTOBER 10, 2017

A host of startups have emerged to capitalize on this trend. The secrets of user growth. To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. Below, we’ll show you: How to use pre-launch marketing to build trust and hype.

Tools 78

Tools Millennials US Maine 78