Capital Customer Experience Michigan Operations 
Independent Banker
MARCH 31, 2022
At-large director Doug Ouellette, Chief community banking officer, Mercantile Bank of Michigan, Grand Rapids, Mich. I look forward to getting back in front of our regulators, senators and representatives for face-to-face visits to rebuild personal connections and gain their support during this year’s ICBA Capital Summit.
Gonzobanker
DECEMBER 20, 2019
The company’s market capitalization, which after declining to less than $600 million in the 2009 recession, has now grown to almost $3 billion. Yet the Gonzo team has to give a shout out to the late entry of Texas Capital and Independent Bank. Its Baldrige-winning tenacity on customer experience is legendary and consistent.
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Perficient
MAY 21, 2021
In her first semester at Southwest Minnesota State University, she majored in Computer Science and learned quite a lot about terminals, using Jedit, and also learned about gates and machine languages operating off binary numbers. Christina is always finding new ways of using her creativity to inspire others.
CB Insights
JULY 16, 2017
And most recently, Allianz made a strategic investment in US online homeowners and renters insurance carrier Lemonade , which currently operates in New York, Illinois, and California. Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e.
William Mills
SEPTEMBER 9, 2016
Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Purple = Customer Experience.
Gonzobanker
DECEMBER 14, 2023
Anyone who follows the industry knows this focused institution led by Findlay is all about executing the timeless principles of capital management, credit quality, efficiency and customer service. They should have been investing in fintech growth businesses and they had the capital to do it.” Grab some popcorn and watch.
Gonzobanker
DECEMBER 19, 2022
2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought. April Clobes, President/CEO, Michigan State University Federal Credit Union (East Lansing, Mich.). Goes to Tom Brown and the Second Curve Capital team for the inspiring message from Clemson CEO Jim Clements.
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