Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Financial Services at Cisco Live 2019.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Financial Services at Cisco Live 2019.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

DECEMBER 22, 2020

Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. The Gonzo In Remembrance Award Goes to the vibrant and unforgettable Irene Oberbauer , retired CEO of San Diego County Credit Union. Kudos to blazing new trails that many institutions are taking on in 2020. Nicely done!

Idaho 172

Idaho Community Industry Strategy 172

Gonzobanker

DECEMBER 22, 2015

No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond). Jill’s use of Twitter is a model for any bank CEO looking to engage on social media. Department Whose Brand Isn’t Improving Award. Financial Brand Forum.

Community Bank 60

Community Bank Apple Community Technology 60