Chris Skinner

JANUARY 10, 2019

So, I’ve been summarising other people’s views of the year ahead from a variety of sources, but I also wrote two outline pieces for my friends at The Banker magazine and Jim Marous’s The Financial Brand. Just to finish off my week’s blogs about this year, here’s what I wrote.

Branding 284

Branding Digital Banking Fintech 284

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Opportunity #4: When customer trust is on the line.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Opportunity #4: When customer trust is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

American Banker

JANUARY 2, 2017

Though banks are bigger in peer-to-peer payments overall, Venmo is better at functionality and branding and millennials love it. Now banks are launching Zelle with high hopes and the advantage of real-time speed. Can they catch up? Should they even bother?

Millennials 49

Millennials Payments Branding social media 49

Fintech Labs Insights

MAY 18, 2015

Accenture Teams with Moven to Develop Digital Banking Tools. Bank Innovation. The Financial Brand. PFM App Moven Joins Forces with Accenture to Transform Digital Banking Solutions. Mobile Payment Magazine. Accenture and Moven partner for digital banking solutions. American Banker.

San Jose 12

San Jose Video Apple Innovation 12

FICO

JULY 7, 2022

“The judges felt FICO was industry-leading in terms of driving change through a single decisioning platform,” said Luke Broadhurst, CEO of Shard Media, which publishes Credit Strategy magazine and puts on the awards. “It Read The 11 Commandments of Digital Banking. Nikhil Behl.

Analytics 52

Analytics Technology Data Strategy 52