South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Ubiquitous smartphone use has changed the way consumers engage with brands. Consumers are empowered to take their own journey through each shopping experience and transaction, all the way up to POS.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

APRIL 19, 2018

They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. In 2016, for example, Amazon began running pop-up kiosks for Kindle eBooks in convenience stores around the Seattle area, GeekWire reported. Wendy’s is hardly alone.

Retail 102

Retail eBook Customer Experience Ohio 102

FICO

MARCH 10, 2022

One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

JANUARY 28, 2021

While it’s been a timeless strategy, over the past year businesses have increasingly latched onto the power of bundling in driving brand affinity, customer growth and retention. To deliver that kind of experience, companies must go beyond the traditional approach to identity, which has been focused on usernames and passwords.

User Experience 271

User Experience Trends Strategy Customer Experience 271

PYMNTS

JUNE 29, 2017

Retailers are] seeing it not just as a process to be managed, but as an opportunity. The era of the branded mobile wallet, however, gives retailers a new opportunity to bring payments in-house and in-app. Mobile has the power to help retailers to avoid theft of customer payment credentials, transaction histories and identities.

Mobile 137

Mobile Retail Security Fraud 137

FICO

MARCH 28, 2023

When asked about their ability to effectively use the data for things like targeting customers, supporting their brand and products, and developing new products, there was an obvious lean toward being “ineffective” versus “effective.” See an illustrated explanation in our Applied Intelligence ebook. Think of it this way.

How To 52

How To Analytics Data Strategy 52