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The Race To The Effortless Experience

PYMNTS

“Given the seismic shift to digital, the COVID-19 pandemic is forcing retail to achieve innovation in three to six months that would otherwise have taken three to five years. The pandemic has brought uncertainty to many businesses, but at the same time, it has sparked innovation,” said Ro Bhatia , chief operating officer at sticky.io.

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Payments 2016: The Year Of The Chip

PYMNTS

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Banks are beginning to showing interest in issuing dual-interface cards (cards that can be used in a contact or contactless mode).

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Proactive Customer Communication for Fraud Prevention

FICO

This approach is being widened globally with the adoption of 3-D Secure 2 for card payments. 22% of credit card customers worldwide report that their card provider does not have an accurate mobile number for them. That negative experience can lead to increases in contact center costs, erosion of brand equity, and customer churn.

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Give Consumers A Hand With Contactless Transactions

PYMNTS

For easy payment, there are existing solutions that utilize NFC technology, such as tap-and-go credit cards and mobile wallets. Coupling digital ordering and payment with loyalty identification helps brands predict, personalize and profit from transactions. Health and safety have become the key drivers for both employees and customers.

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How to Unlock the Power of Hyper-Personalization

FICO

When asked about their ability to effectively use the data for things like targeting customers, supporting their brand and products, and developing new products, there was an obvious lean toward being “ineffective” versus “effective.” A link to apply for an Amazon Visa card. Innovation and efficiency can go together.

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FinDEVr Silicon Valley: Looking Back, Moving Forward

Fintech Labs Insights

Provided instant card-issuance technology to Bank of the Ozarks. Announced EMV-instant issuance milestone of more than 10 million cards in the U.S. Honored as the Innovation Showcase Award winner by the attendees of the BAI Retail Delivery conference. Debuted first eBook, A Better Financial Life. Paul Business Journal.