South State Correspondent
MAY 31, 2023
Branching is likely your bank’s highest functional cost, just ahead of loan production. At around $75 per year for unique visitors, it’s multiple times more expensive to service customers compared to other alternatives such as online, mobile, or phone. Certain transactions and many problems can only be solved in the branch.
PYMNTS
AUGUST 11, 2017
In 2003, Bill Burr was a midlevel manager at the National Institute of Standards and Technology where he authored, “NIST Special Publication 800-63. In addition, the industry is being buoyed by independent deployments as banks rethink their brick-and-mortar branch strategies. That’s not hyperbole. Appendix A.”.
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American Banker
NOVEMBER 3, 2016
In her first major presentation as Wells Fargo's head of retail banking, Mary Mack took on the doubters, making the case for why she is the best fit to lead the embattled retail unit. She laid out plans to revamp compensation and internal culture.
American Banker
OCTOBER 17, 2016
Strong growth in deposits and mobile users at Bank of America, together with questions tied to the phony account scandal at Wells Fargo, had B of A executives addressing whether their bank and others would be better off than ever by scaling back branches.
American Banker
JULY 14, 2016
JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same. It could be a sign that megabanks are indeed stealing market share from regional and community banks.
American Banker
AUGUST 16, 2016
It all shows scoring top digital talent has become vital to the largest banks as mobile becomes their future. Then word surfaced that JPMorgan had decided to replace that exec anyway and a successor was ready to go.
American Banker
NOVEMBER 29, 2016
For its commitment to improving the long-term health of depositors, and a nimble, failure-is-not-a-dirty-word approach to innovation, USAA has earned an honor American Banker normally bestows on a single individual.
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