Branch Strategies Marketing Retail Technology 
South State Correspondent
MAY 31, 2023
The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? Likely, it might be a combination of the above, but setting a branching strategy should dictate capital allocation, branch layout, marketing, and staffing.
Independent Banker
SEPTEMBER 1, 2021
As banks head into planning sessions for 2022, it has perhaps never been more important for financial institutions to invest time and resources into market studies and research. What matters most is your market, your current and prospective customers and what they think about what your bank has to offer. “We
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Gonzobanker
NOVEMBER 29, 2016
machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). rural or expensive urban markets).
Gonzobanker
NOVEMBER 29, 2016
machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). rural or expensive urban markets).
Gonzobanker
OCTOBER 6, 2014
But it’s something every institution needs, and it is the underlying technology that enables our branches, ATMs, phone systems, vendors and Internet to talk to each other. Market Commoditization: Every seven or so years a new technology emerges in the telecom space. OK, OK, telecommunications isn’t sexy to talk about.
Independent Banker
JULY 31, 2022
In 2022, things changed with whiplash speed, as the Fed hiked interest rates to quell inflation, the mortgage refinance market dried up and the effects of macro changes, from the Russian invasion of Ukraine to a talent shortage, began to be felt keenly. Consider your branch strategy. Use technology to drive down costs.
Independent Banker
MARCH 15, 2015
Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bob Meara, retail banking expert.
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