Remove Branch Design Remove Branding Remove Customer Experience Remove Training
article thumbnail

7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result?

Policies 195
article thumbnail

Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. The big theme was branch of the future. General Sessions. Keep your eyes on the early deployments we heard about at Suntrust and Numerica Credit Union.

Chicago 98