Branch Design, Customer Experience and Training

7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result?

Policies

Policies Training Customer Experience Examples

Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. The big theme was branch of the future. But here’s the question: will the transformation really be led by hardware and branch design vendors?

Chicago

Chicago Retail Branch Design Training

Community Banking Brief

7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

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