NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

Independent Banker

OCTOBER 31, 2018

This year, you’ve probably heard me say that ICBA is focused on three pillars: community bank advocacy, education and innovation. As I put on three hats—consumer, community banker, and ICBA president and CEO (in no particular order)—I see three specific opportunities for innovation. Exciting, right?

Fintech 70

Fintech Community Bank Community Nashville 70

Gonzobanker

MARCH 6, 2020

Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive. One of Cornerstone’s community bank clients uses RPA to reverse temporary daily POS limit increases, which its related bank system does not permit, eliminating a formerly manual daily process.

Operations 93

Operations System Groups Technology 93

Gonzobanker

DECEMBER 20, 2019

. ————————————————————————— The ‘En Vogue’ Trend of the Year – Credit unions buying community banks. The bank’s strategy is laser-focused. It was the original data junkie.

Idaho 148

Idaho Conference Data Marketing 148

Banking 2020

MARCH 12, 2015

Again, technology might be the foundation for a significant part of this experience, but it’s a means, not an end. In fact, for community banks with a relatively small geographic target market, this is a perfect example of how omni-channel can be incredibly effective. The Internet of Things.

ATM 40

ATM Retail Mobile Atlanta 40

Fintech Labs Insights

AUGUST 1, 2016

Backbase offers 60-second onboarding for financial services companies to accelerate customer acquisition with a simple, fast, and seamless omni-channel onboarding journey. Bankjoy offers developers a banking API for a modern, real-time, holistic interface for credit unions and community banks.

How To 12

How To Analytics Millennials Data 12

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78