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3 Ways Financial Institutions Can Step Up for Underserved Communities

Perficient

Greenwood operates completely online, but they partner with FDIC-insured banks and are part of a global ATM network that allows members to use more than 100,000 ATMs fee-free when they need to withdraw and deposit physical cash and checks.

Community 275
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Why Legacy Banks Have Mobile App Advantages

PYMNTS

Good UX vs. Security. That said, Oosthuizen noted, those younger developments often tend to focus on “good UX and the consumer experience — in terms of what works. As well, banks can do that marketing at places where customers manage their finances — at ATMs or inside branches , for instance. Trust Advantage.

Mobile 184
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Can Smartphones Solve ATM Skimming

Banking 2020

ATM skimming remains a big business for organized crime rings. Thus if banks are truly interested in using mobile phones as a primary form of authentication for ATMs, they will need to sell their customers on a better, more secure user experience. But that is just one issue with QR codes.

ATM 40
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The Future Of Banking Comes To Sunday’s Big Game

PYMNTS

ATMs in and around U.S. The UX Experience. They can tap the sticker against Diebold Nixdorf’s Essence ATM, with its sleek, modern aesthetic, and enjoy a personalized greeting by name — plus a few points for checking their balances. Third, the company is driven by an always-on operation excellence mentality.

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Why The Bank-FinTech Relationship Is More Complicated Than Conflicted

PYMNTS

That said, for banks to translate that trust into consumer loyalty and revenue in this digital and mobile age, they need to design products that emphasize security as much as UX, and to market their products appropriately. And that marketing should build on the inherent advantages of legacy financial institutions.

Fintech 191
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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Microsoft’s Satya Nadella referred to chat as the “third run-time” — an indispensable piece of operating a platform, second only to the operating system and the web browser. Crafting a simple UX for a personal finance app is a tall order. Personal finance: Chatbots to help manage spending. Source: Spoqtech.

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Fintech Trending: Look Who’s Chasing Venmo, Student Loan Servicing Falls Short

Fintech Labs Insights

While there is no word yet on UI and UX specifics such as emojis with special powers, gifs, and social feeds, there have been a few questions about the name Zelle, which Urban Dictionary defines as, “a girl who is attractive and intelligent.” A big deal in ATMs gets a second look. The deal closed for $1.8

Trends 12