William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.

social media 40

social media ATM Mobile Customer Experience 40

Independent Banker

SEPTEMBER 30, 2021

We have to have the mobile and web banking for the transactions that don’t need our assistance, but that frees the staff up to spend time with customers when they really need it. If you want to develop trust on social media, you need to be there when your customers need you.”. Use social media to build trust.

Community 139

Community Community Bank social media Security 139

William Mills

MAY 11, 2016

This approach makes a lot of sense– but not sure if it would meet the governance and compliance considerations of most banks and investment management firms. ^SR PayActiv helps consumers with short-term cash, available to be picked up from any ATM. She manages all digital and social media efforts on behalf of agency clients.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

The account has a tie into social media and sharing. This is the integration of mobile social media with trading. Helps with mobile onboarding and anti-money laundering compliance. ^SR. We are the global leaders in identity solutions while protecting FI’s and providers from compliance and fraud.”

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Partnerships & Customers. Key Advisory Board Members.

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 14, 2023

The Financial Branding Quote of the Year Award – goes to Piper Sandler’s Scott Hildenbrand : “Every bank has a peer group to compare their financial ratios, but bank leaders should also have a social media peer group.” The Smarter Bank – Customer Experience Award – goes to Synovus Bank. valuation after taking a $17.6B

Fintech 194

Fintech Community Regional Technology 194

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. In addition to concerns about digital mediums lacking certain face-to-face benefits, teletherapy also presents compliance issues. ” Customer Service: Customer experience goes virtual with conversational AI.

Industry 101

Industry Technology Online Video 101