Celent Banking

JULY 6, 2016

I have so many to manage, I use Trend Micro’s Password Manager to ease the pain. In a June 21 New York Times article , Tom Shaw, vice president for enterprise financial crimes management at USAA was quoted as saying, “We believe the password is dying. At ATMs – it contributes to skimming fraud.

Branch Design 113

Branch Design Survey New York ATM 113

Celent Banking

MAY 13, 2016

In my view, the most impressive aspect of this initiative isn’t so much Citi’s pushing the technology envelope; it’s the organizational effort that was likely required. Getting its branch operations, mobile product management, IT and LOB leadership aligned represents real commitment to innovation.

Branch Design 100

Branch Design Survey Leadership ATM 100

South State Correspondent

OCTOBER 20, 2022

Design or pick the fastest customer experience. When designing or choosing new technology, select the one that employees or customers can complete the fastest. We have seen this a thousand times, and it is ALWAYS a mistake – banks do demos of technology but rarely try to use it themselves before purchasing it.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

FEBRUARY 13, 2017

FedEx has officially announced the launch of FedEx Fulfillment , its new merchant-centric eCommerce platform designed to allow its partners to to fulfill orders and track inventory across multiple channels, as well as manage inventory for their stores. Boxes will be branded to the retailer, not FedEx). It is hard to say.

Data 122

Data Retail America Minneapolis 122

Independent Banker

JUNE 29, 2015

Interactive video ATMs draw attention as an alternative retail delivery option. ATMs with video connections to bank staff in a centralized back office have been getting a lot of buzz within the industry. Tellers at PCSB Bank’s central office can perform most tasks that on-site branch tellers can, Johnson says.

ATM 70

ATM Video Community Bank Community 70

Gonzobanker

OCTOBER 21, 2015

She pointed to some lack of banking industry passion in the form of an expressionless Citi manager on window display in Manhattan … proud plaques on the wall and looking down at computer. This person needs rescued and whoever designed that expensive use of space?” Or, maybe it was the lack of some pretty big brands normally seen there.

Las Vegas 60

Las Vegas Retail Phoenix Branch Design 60