South State Correspondent

OCTOBER 20, 2022

We covered various frameworks to “wow” your customer HERE. We covered why “Time-on-Task” (or the companion Customer Effort Score) is the ultimate metric in banking HERE. In this article, the last in the series, we give you seven rules to improve your bank. Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

JANUARY 15, 2018

If a monolith must move, can it dance? s banking system. The “finally here” is the debut of Open Banking as part of PSD2, which of course extends across the 28-member EU. Here is a landscape where banking is dominated by a few marquee names – think Barclays, Royal Bank of Scotland and HSBC , among them. In the U.K.,

CA 112

CA Bitcoin Data Security 112

South State Correspondent

MAY 31, 2023

It is a dangerous troupe in banking that an omnichannel approach is best. The concept that we allow the customer to choose how they want to bank often enables the bank to be passive in its position and give up agency. Branching, for example, is too expensive to be all things to all people.

Data 195

Data Branch Strategies Strategy Mobile 195

NCR

NOVEMBER 15, 2016

Aware of the disruptive changes in how banking products and services are delivered, community banks continue adopting new technologies to keep up with competition and customers’ demand. Will a mobile banking app really help to solve community banks’ challenges or is it just a waste of money? A way to outcompete?

Community Bank 40

Community Bank Community Mobile Rhode Island 40

South State Correspondent

MARCH 7, 2024

By now your bank is likely convinced on the merits of generative AI. Microsoft’s Office 365 CoPilot, the integration of the Microsoft version of OpenAI’s Chat GPT into the Office suite, represents the fastest, and likely safest way, to integrate the latest technology within your bank. What is CoPilot for Banks?

Training 195

Training Data Tools Technology 195

Gonzobanker

MARCH 21, 2017

“The fracturing of trust is based on the fact that the customer has been let down.”. The stories that dug the chasm of mistrust between vendors and banks and credit unions are endless: Fiserv made customers listen to promises of an Acumen credit union core system and the future power of the Aperio BPM system.

Phoenix 60

Phoenix Lending System US 60

Gonzobanker

MARCH 21, 2017

“The fracturing of trust is based on the fact that the customer has been let down.”. The stories that dug the chasm of mistrust between vendors and banks and credit unions are endless: Fiserv made customers listen to promises of an Acumen credit union core system and the future power of the Aperio BPM system.

Phoenix 60

Phoenix Lending System US 60