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Improved Digital Banking Customer Experiences Requires Operational Excellence

The Financial Brand

Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Why getting digital banking right could prove vital in the Gulf

NCR

One of the defining characteristics of the Gulf region’s financial services industry is that it is overbanked, with a disproportionately high number of competing providers for the available customer base. Digital demands. The post Why getting digital banking right could prove vital in the Gulf appeared first on Banking.com.

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Decision Platform Know-How Makes Winning Customers Personal

FICO

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. It's a question continually posed in The 11 Commandments of Digital Banking. How FICO Can Help You Develop a Winning Digital Strategy.

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How to Unlock the Power of Hyper-Personalization

FICO

When asked about their ability to effectively use the data for things like targeting customers, supporting their brand and products, and developing new products, there was an obvious lean toward being “ineffective” versus “effective.” Link analysis helps you find networks of association across federated data stores.

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37 Corporate Innovation Labs In Finance

CB Insights

Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. Visa — One Market Center.