Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age. Drive innovation with creative talent and practices.”

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

JUNE 15, 2020

And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. For those companies, making the quantum leap to digital is, literally, a bridge too far.

Innovation 214

Innovation Mobile Capital Operations 214

Cisco

MAY 5, 2021

As phone-based contact center communications are reducing from 64% in 2017 to a projected 15% in 2023, Investments in self-service capabilities over digital channels are projected to increase significantly. You already have a CRM, a Marketing Automation platform, or Call Center software. What’s filling in the gap?

Customer Experience 129

Customer Experience Branding Tools Strategy 129

FICO

MARCH 28, 2023

While most marketers were comfortable using data and had access to a wide variety of data types, there was an interesting disconnect. Simulation allows anyone to experiment with hypothetical scenarios and accelerate both learning and innovation. Innovation and efficiency can go together. This points to a bigger issue.

How To 52

How To Analytics Data Strategy 52